Information Platform for Refugees

Initial Situation

Refugees have many questions when they arrive in Germany, e.g. how to make demands on medical care, how to proceed in the asylum process, how and where to participate in language courses or how to engage in activities with locals. Since the number of refugees has risen during the last year, it is difficult to provide every refugee answers to all their questions. Additionally, this information differs from city to city. Therefore, it is a huge challenge to provide refugees with the right information at the right time in the right format.

Project Aim

The aim of the project Integreat is to develop an app that provides refugees with relevant information in different cities in a language they are familiar with. Municipal authorities, volunteer workers, and social services provider will have the possibility to share information and offerings among refugees that use the app.


To achieve the project aim, we will develop an app for refugees and a platform where municipal authorities, volunteer workers, and social services provider can enter information and offerings. Since refugees do not have an internet connection all the time, the app downloads information packages from the platform and stores them on their smartphones. The app is customizable for each city to cope with differences between cities. In addition, we will provide a package with general information for Germany to support and reduce the amount of customizing for each city. To realize this project, we will closely work together with experts such as “Tür an Tür e.V.”, an initiative that supports asylum seekers.


In 2015, Viola Klein inspired the IT domain with her emotional talk at the VOICE annual conference, her tireless commitment against PEGIDA’s activities in Dresden and her ideas how to support refugees with IT and beyond. Prof. Helmut Krcmar, concerned by the situation of refugees arriving in Munich, decided to engage in information system based refugee support in the Munich area in cooperation with Viola Klein’s initiative “Welcome App”, an app that provided information for refugees in Dresden. At the same time, Daniel Kehne and fellow students of TUM working with refugees in Augsburg- approached Prof. Krcmar for support in their project to create an app with information material for refugees in Augsburg under the label Integreat. Our aim was to coordinate IT-supported aid for refugees and to jointly push the idea of providing information for refugees via the digital channel. Together with Viola Klein’s Welcome App team, we created the idea to not only develop stand-alone apps for specific cities but to work on a scalable information platform that can be deployed by any municipality. However, as both the Welcome App team and the Integreat team strived for a fast implementation, technical and organizational divergence lead to two separate platforms: The Dresden-based Welcome App now available nationwide and the Integreat App, an open source project implemented in municipalities in Bavaria and beyond. Good ideas spread fast – therefore, municipalities can now choose from both solutions to support their challenging work for and with refugees.


The project provides refugees with relevant information during their first months in Germany. Furthermore, it facilitates the work of volunteer workers and social services providers. As of September 2018, 44 cities and municipalities in Germany use the app Integreat. In July 2018, Integreat was selected as lighthouse project of the Impact Challenge and awarded 250.000€ to improve the app and increase coverage.


Scientific Partners

Technische Universität München, Chair for Information Systems (Prof. Dr. Helmut Krcmar)

Students from the study programs Finance and Information Management (FIM) and Software Engineering (SE): Daniel Kehne, Martin Schrimpf, Daniel Langerenken, Florian Zyprian

Business Partners

Tür an Tür Digital Factory gGmbH

Additional Information

Press Coverage (06.06.2018) 250 000 Euro Preisgeld für Integrations-App

Süddeutsche Zeitung (11.02.2016) Ein Platz für internationale Begegnungen

eGovernment Computing (08.02.2016) Studenten bündeln infos für Flüchtlinge


Prof. Dr. Helmut Krcmar
Dr. Manuel Wiesche (Contact Person)
Maximilian Schreieck

Research funding

Supported by the DAAD with funding from the German Federal Ministry of Education and Research